💳REFUND CENTRE
To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address & email us info@surmasupermarket.ca
- Let us know which product it is and what is the issue
- Follow the instructions and select the items you want to return
- You will get a confirmation email once the refund request is updated.
What items are refundable?
You can claim a refund within 24 hours of receiving of your order.
- Damaged Items
- Items not received
Free gifts or promotional items are not returnable or exchangeable!
Are there any charges for return?
- There are no charges for return
- Original shipping charges are non-refundable
How soon will I get my refund?
- Once your return request is received our team will review your order within 24 hours.
- If you are approved, then your refund will be processed to the original method of payment within 5-7 business days.